Customer Support Assistant

Job DescriptionWe are looking for a dedicated and enthusiastic Customer Support Assistant to join our team. In this role, you will be the first point of contact for our customers, ensuring they receive top-quality service and assistance with any inquiries or concerns. You will play a key role in maintaining customer satisfaction and contributing to the overall success of the company.ResponsibilitiesHandle customer inquiries via phone, email, and chat in a professional and friendly mannerProvide timely and accurate information to customers regarding our products and servicesResolve customer issues and complaints efficiently, ensuring a high level of satisfactionMaintain detailed records of customer interactions and transactionsWork closely with other departments to ensure customer needs are metAssist with administrative tasks as neededIdentify and escalate priority issues to the appropriate team members