Position Overview:
We are hiring a Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide accurate information in a courteous and professional manner. The ideal candidate is reliable, patient, and able to maintain a positive attitude under pressure.Responsibilities:Answer incoming calls and address customer questions or concernsMake outbound calls to follow up on customer needs or campaignsRecord and update customer information accuratelyEscalate complex issues to the appropriate department when necessaryMeet performance goals related to call quality and response time