Job Title: Remote Customer Service Representative
Location: Remote / Work from Home/ Optional
Job Type: Full-time / Part-time
Starting Pay
Tier I
$18.25 per hour
Starting Pay
Tier II
$35.00 an hour
Pay Schedule
Bi-Weekly
Signing Bonus
$1000
About the Company:
RMG is a customer-focused company dedicated to providing excellent service to our clients. We are looking for passionate and empathetic individuals to join our team and help us deliver outstanding support to our customers. As a remote customer service representative, you'll be part of a dynamic team that thrives on making a difference and providing top-notch service.
Job Description:
As a Remote Customer Service Representative, you will be the first point of contact for our customers, providing them with assistance via phone, chat, and email. You will troubleshoot customer issues, answer questions, and ensure a smooth experience for every person you interact with. This role requires excellent communication skills, problem-solving abilities, and a commitment to helping customers with a positive attitude.
Key Responsibilities:
Provide excellent customer service via phone, email, and live chat in a timely manner
Respond to customer inquiries, resolve issues, and provide accurate information
Troubleshoot product or service issues and escalate complex issues to the appropriate team
Maintain customer records and update systems with relevant information
Work with internal teams to ensure customer satisfaction
Ensure all customer interactions are handled in a professional and courteous manner
Meet or exceed established performance metrics (e.g., response time, resolution rate)
Stay updated on company products, services, and policies to assist customers effectively
Required Skills and Qualifications:
High school diploma or equivalent; college degree preferred but not required
Proven experience in customer service or a related field (remote experience is a plus)
Excellent communication skills, both verbal and written
Strong problem-solving and multitasking abilities
Comfortable with technology and proficiency in using computers, online tools, and software
Ability to maintain a calm and professional demeanor in all situations
Self-motivated with the ability to work independently in a remote environment
Strong attention to detail and organizational skills
Reliable internet connection and a quiet workspace for handling customer calls and chats
Preferred Qualifications:
Previous experience in remote customer service
Familiarity with CRM software (e.g., Zendesk, Salesforce)
Bilingual (English/Spanish or other languages) is a plus
What We Offer:
Starting Pay
Tier I
$18.25 per hour
Starting Pay
Tier II
$35.00 an hour
Pay Schedule
Bi-Weekly
Signing Bonus
$1000
Competitive pay and performance-based bonuses
Flexible working hours (Full-time/Part-time)
Paid training and development
Opportunities for growth and career advancement
A supportive and inclusive team environment
Health benefits (for full-time employees)
How to Apply:
Interested candidates are invited to submit their resume and cover letter to this posting. Please include a brief explanation of why you are passionate about customer service and why you'd be a great fit for this remote position.