If you want to make valuable contributions to your team and expand your career and skills in in the financial operations world, then an Operations Specialist role within JP Morgan Chase could be the perfect opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.As an Operations Senior Specialist- Home Lending in Satisfaction Processing, you will perform a variety of roles within the Home Lending space, all related to facilitating the transition of a loan to closure.Job responsibilities
Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and opening correspondence
Create and maintain loan files
Work with the underwriting department
Provide coverage for any of the support roles, as dictated by absences or volume fluctuations
Monitor and update various system records and credit website
Communicate with external agents and internal colleagues to resolve issues and discrepancies
Perform additional duties as assigned
Collaborate with internal partners across Consumer Feedback, Communication, & Governance Programs.
Required qualifications, capabilities, and skills
Possess strong attention to detail and strong problem-solving skills
Ability to work in a fast-paced environment
Basic office and computer skills
Excellent written and verbal communication skills
Ability to work independently or as part of a team
Preferred qualifications, capabilities, and skills
Prior customer service experience preferred
High school diploma or equivalent preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans