Vacancy caducado!
Req ID: RQ167241Type of Requisition: SCAClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: SCASkills:Customer Service,Problem Resolution,TroubleshootingExperience:1 + years of related experienceJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Full-Time IT Support Specialist joining our rapidly growing team of help desk professionals in Natchitoches, LA.At GDIT, people are our differentiator. As a Full-Time IT SUPPORT SPECIALIST , you will be trusted to utilize your root cause analysis and problem-solving skills to serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS).A typical day will include:
Responding to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
Identifying, evaluating, and prioritizing end-user issues to ensure that inquiries are successfully resolved
Utilizing troubleshooting techniques to resolve hardware, software, and network issues
Documenting incident status and solutions in incident database tools
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
REQUIRED QUALIFICATIONS:
High school diploma or G.E.D.
One (1) or more years of customer service or other telephone experience
Louisiana residency living within a 60-mile radius of our Natchitoches facility
Must be able and willing to work any full-time shift
Ability and willingness to work and train onsite as required
Must be eligible to obtain a public trust clearance
Access to high speed wired internet connection
Access to a quiet work environment free from distractions
PREFERRED QUALIFICATIONS:
Associate's degree or equivalent in a related field of study
Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
Previous experience working with a contact center management database
Previous experience working with a ticketing system
WHAT GDIT CAN OFFER YOU:
Competitive pay plus benefits
A hybrid work environment with opportunities to work from the comfort of your own home
An opportunity to support our nation's veterans in a mission critical assignment that keeps our nation safe and secure
GDIT CAREERSOpportunity OwnedApplying for a career in GDIT’s Engagement Center is as easy as 1…2…3. To learn more about GDIT’s Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.#VAESDEG#TSSCEWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Vacancy caducado!