As a Senior IT Customer Support Specialist here at Honeywell you will support the Workplace Support Services leadership team to drive consistent IT service delivery and supplier performance for critical sites. You will participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers and IT business partners. This position will play an important role to provide input on the design, development and support needed to advance key transformation-based programs, projects, system upgrades, in support of continued business growth across all our core services. When defined, this will act as the IT Site Champion.You will provide technical support and assistance to internal customers, ensuring the smooth operation of IT systems and resolving any issues that may arise. You will play a critical role in supporting our employees and ensuring their technology needs are met.KEY RESPONSIBILITIES Provide technical support and troubleshooting for hardware, software, and network issues Contribute to delivering a robust governance structure aligned with the contractual commitments with IT suppliers, and encourage innovation and development Define robust MOS with the IT suppliers, partners and peers at the site and key business contacts to ensure clear and regular reporting, in line with contractual obligations Install, configure, and maintain computer systems and software applications Collaborate with IT teams and suppliers to resolve complex technical issues Maintain accurate records of support requests and resolution Work with cross-functional IT support organization and our suppliers in the planning and execution for other core servicesU.S. PERSON REQUIREMENTSDue to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.YOU MUST HAVE
5+ years of IT experience with increasing technical and operational responsibilities
Strong experience supporting IT Infrastructure, desktop and site based IT Services
Experience working in large enterprise IT environment supporting the design, development and deployment of large enterprise IT projects.
Ability to travel 10% of time
WE VALUE
Bachelor’s degree in technical degree or related field
Strong communication and customer service skills
Ability communicate effectively within all levels of the organization
Experience with Six Sigma and ITIL certification is a plus
Customer-focused mindset and ability to provide exceptional service
Ability to function in a collaborative environment with business clients
Facts oriented approach, problem-solving mentality, critical thinker
BENEFITS OF WORKING FOR HONEYWELL
Medical, Vision, Dental, Mental Health Benefits
Paid Vacation
401k Plan/Retirement Benefits (as per regional policy)
Career Growth
Professional Development
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
The Corporate Strategic Business Group (CORP SBG) at Honeywell is a division focused on corporate-level functions and initiatives that support the overall operations and strategy of the company. It is responsible for overseeing areas such as finance, legal, human resources, communications, and corporate governance, working closely with other business units and SBGs to ensure alignment and coordination across the organization. The CORP SBG plays a crucial role in the overall strategic direction and management of Honeywell's corporate functions and operations, supporting the company's business objectives.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.