Req ID: RQ174909Type of Requisition: RegularClearance Level Must Be Able to Obtain: SecretJob Family: Technical DocumentationSkills:Communication,Customer Relationship Management (CRM),Leadership,Techical Writing/EditingExperience:2 + years of related experienceUS Citizenship Required:YesJob Description:Seize your opportunity to make a personal impact as a Technical Editor supporting the Navy Enterprise Service Desk (NESD) . GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a Technical Editor , you will help ensure today is safe and tomorrow is smarter. The Technical Editor for the NESD Knowledge Management program shall design, develop, build and integrate Knowledge portal-based business improvement projects. Pro-actively engage the customer/directorate, design and provide training to drive successful delivery of new collaborative capabilities throughout the division. Serve as the expert associated with troubleshooting content-related issues, processes, and procedures within enterprise web portal applications. Reviews and edits materials for punctuation, grammar, and content. Participates in the process of crafting, refining ideas, cultivating sources and bring innovative solutions.HOW THE TECHNICAL EDITOR WILL MAKE AN IMPACT:
Under limited supervision, designs complex information technology solutions based on capability and customer requirements
Attend weekly KM staff meetings to ensure customer mission execution considerations are integrated with portal operations
Collect and document requirements unable to be met by existing portal capabilities from the assigned communities of interest to provide to the Government KM staff
Provide outreach to assigned communities of interest consisting of: In-depth customer support on KM tools to include associated ITSM & CRM interfaces; Demonstrating new tools and/or capabilities
Respond to user requests for information and support for software, business applications and hardware according to ticketing priority and procedures for BMC Helix
REQUIRED QUALIFICATIONS:
Education : Bachelor's degree in English, Information Science, Business, or related field or equivalent years of experience (AS with 2+ years of exp or HS/GED with 4+ years of experience)
Required Experience : 2+ years of relevant experience
Required Technical Skills : Intermediate skills in the Microsoft Office Suite
Security Clearance Level : Interim Secret Clearance is required to onboard. Must be willing and able to obtain and maintain a Secret Clearance
Required Skills and Abilities: Highly organized, analytical, and logical. Quick learner who can develop creative solutions to audience needs
Location : Onsite in Bossier City, LA or New Orleans, LA . Louisiana residency required
U.S. Citizenship required
EVEN BETTER IF YOU HAVE:
Professional KM Services experience
Working knowledge of industry standard knowledge management (KM), business process engineering, and Agile software development practices
Proven experience working in a complex technology/enterprise solutions/systems implementation environment
Intermediate proficiency with MS Visio and MS Project
Experience with industry leading Knowledge Management Databases and systems such as ServiceNow, Remedy, IPSoft, RightAnswers. ITIL v4 Certification
HDI certification, or relevant KM Certification.
WHAT GDIT CAN OFFER YOU:
Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $51,000 - $69,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.