Visit https://www.fusioncareersglobal.com/ to apply
Job Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients and customers, ensuring their needs are met promptly and efficiently.
About Us
Fusion Contact Center Solutions is a leader in providing exceptional customer service to clients across various industries. Our commitment to excellence and innovation has made us a trusted partner for businesses looking to enhance their customer experience. We are seeking dedicated and motivated individuals to join our dynamic team as Remote Customer Service Agents.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy.
Provide accurate information about products and services.
Maintain detailed and accurate records of customer interactions.
Meet or exceed performance metrics and quality standards.
Continuously improve product knowledge and customer service skills.
Qualifications
High school diploma or equivalent.
Proven experience in a customer service role, preferably in a call center environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively in a remote setting.
Must pass a skill assessment and background check.
Reliable high-speed internet connection and a quiet workspace.
Please note: Onboarding does not equal approval. Onboarding is in place to explain the position and direct you to the necessary steps.
Approval is contingent upon your skill assessment and background check results. If you pass, you may proceed. If not, you will be prompted to have your credentials removed from the platform.
This is a 1099 independent contractor position. Once you apply at https://www.fusioncareersglobal.com/Job-Seekers
you will be directed to orientation, which will give you a general overview of the position and answer all questions. Once finished, you will proceed with registration. A background check and skill assessment will ensue. Once approved, you will choose a company to work for and undergo a training period with them. After certification, you will have the opportunity to select your own schedule and begin earning. We are available Monday-Friday, 8am-6pm for assistance or to answer any questions!
Join Fusion Contact Center Solutions and be a part of a team that values excellence, innovation, and customer satisfaction. We look forward to welcoming you on board!
Job Types: Full-time, Contract
Benefits:
Flexible schedule
On-the-job remote training
Referral program
Work from home
Shift:
8 hour shift
Work Location: Remote