Position: Assistant ManagerImmediate Supervisor: General ManagerStatus: NonexemptPosition Summary: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.Essential Job Duties:
Train, manage, direct, coach, lead, and assign drive-in employees during shift
Lead and manage drive-in operations during shift to provide an optimal guest experience
Manage staffing levels during shift
Perform opening and/or closing duties
Handle and properly escalate guest issues/concerns during shift
Handle and properly escalate employee issues/concerns
Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
Assist with preparation and maintenance of drive-in records
Comply with and enforce all company policies, procedures, and operational standards
Ensure compliance with all applicable federal, state, and local laws
Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
Regular attendance
ADDITIONAL DUTIES:
Move and stock food product weighing up to 50 pounds
Perform other job-related duties as assigned or required
Time/Shift Expectations: Minimum of 30 hours per week; irregular hours; nights; weekends; and holidaysQualifications and Job Requirements:
Experience
At least 2 years of restaurant management experience or one year of retail management experience preferred
Experience running a restaurant shift without supervision
Knowledge/Skills
General restaurant or retail knowledge
Knowledge of federal, state, and local health and safety laws and regulations
Basic computer, math, and reading skills
Effective verbal and written communication skills
Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions