Transplant Manager

Territory:Cleveland, Cincinnati, Indianapolis, and LouisvilleBasic Function and Scope of Responsibility:The Transplant Manager – (TM) is the account “lead” and is primarily responsible for; 1) generating account demand for TGI product offerings with new customers, 2) coordinating and facilitating product adoption and growth, 3) onboarding and educating on ordering process and sample collection, and 4) ultimately assuring a positive customer experience by demonstrating and delivering the Value Proposition(s) of the TGI product portfolio through our clinical, provider, patient, and practice management support systems and resources.The Transplant Manager will lead the growth objectives of the assigned territory by effectively implementing Transplant Genomics’ sales and marketing strategies to grow product portfolio volume and revenue. The Transplant Manager is expected to be the primary in-field client facing personnel supporting all commercial company endeavors.Essential Job Duties:Attainment:Achieve 100% of sales expectations for assigned territoryAchieve and strive to exceed performance metrics as determined by Sales team leadershipMonitor patient and provider experience collaborating with the client services teamTerritory Management:Analyze information and data to be used in the development of a territory plan to achieve financial objectives maximizing call schedules, targeting, and appropriate company and test positioningTravel locally and overnight, visiting existing and prospective clients and effectively covering the geographical territory as assignedOrganize, prioritize and perform sales activities which must adhere to business needs and objectives set annually by Sales Management and will include territory routing, call activity and pre-call planning goals.Collaborate with Medical Affairs, Field Service Liaisons, Client Services, Marketing, Business Development, R&D, and Finance within the larger Eurofins U.S. Clinical Diagnostics market on strategic cross-selling initiativesSelling:Develop and implement a territory and strategic sales plan involving multiple stakeholders in the growth of the TGI Eurofins’ diagnostic test portfolio.Maintain and organically grow the patient base at existing accounts and ensure client satisfaction through consistent and ongoing client contactGain new use with prospective new clients via demand generation, communicate medical, clinical and patient outcome benefits, deliver product information and prepare quotes and proposals within company guidelinesPromptly and efficiently move a client through the sales process from prospect, target, customer, and client.Effectively prepare and deliver formal sales presentations to clientsFollow through after the close to ensure solid adoption of product portfolio and maximize test utilization, and to ensure timely fulfillment of test resultsConduct client business reviews throughout the year to retain and grow client business.Account Onboarding, Billing & Payment Coordination, Education, and Support:Oversee training, educating, and in-servicing customers on our products, associated pathways for ordering, billing, payment, and reimbursement while driving appropriate product utilization.Establish clinical communications and administrative support through technical presentations, review of scientific literature, executive account meetings, and specimen collection demonstrationsDevelop and manage relationships with transplant care teams and office staffFollow through after implementation to ensure solid product adoption, maximize test utilization, and ensure accurate documentation standards are maintained for sample processing and reimbursementWork to control customer level error rate through development and implementation of process and training Assist in the development of new tools and tactics to increase the effectiveness of sales strategies.Provide case support as needed to drive business and support client services in contacting patients directly to schedule blood draw logisticsCommunicate with clinical, sales and marketing teams to address technical and clinical questionsFacilitate appeals process with Market Access on behalf of patients and providersAdministration:Perform routine weekly & monthly administrative duties by established due datesEnter call notes in to CRM (i.e. Salesforce.com) within expected timeframeAssist marketing dept. with research opportunities, data collection, customer reviews and promotion developmentUpdate sales continuum of all Target accounts in CRM (i.e. Salesforce.com) to identify sales phase and account potentialSubmit expense reports within 30 days of being incurredComplete assigned departmental and corporate trainingsPerformance Expectations:Develop and maintain an effective/professional working relationship with external customers and internal colleagues to provide the best service possibleRepresent department and organization professionally and favorably and in accordance with established Company standards and associate attributes at all timesOther duties as assigned by management