Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.Work you'll do
Lead as a functional subject matter expert on Deloitte's application for managing unemployment insurance.
Onboard and train new business analysts, including providing functional training and ensuring best practices are followed.
Create standard operating procedures, tools, and task templates for the BA team.
Validate and review the BA team's work, plan, estimate work, forecast demand, and assign work.
Work in a dynamic environment where you will need to adapt to changes and communicate updates to the BA team in a timely manner.
Review and analyze the client's business requirements, map those to Deloitte's solution (uFACTS) features and specifications. Conduct Joint Requirements Management (JRM) and Joint Application Development (JAD) sessions with the client business subject matter experts (SMEs) to demonstrate Deloitte's product features, and verify and elaborate on client's corresponding requirements.
Perform fit-gap analysis and document the gaps.
Draft/modify the design artifacts utilizing JAMA software.
Facilitate the client's review and approval of the design artifacts.
Coordinate with onsite and offshore resources to clarify development and testing questions.
Validate and test applications in the test environment, plan test scenarios, and ensure requirement traceability.
Demonstrate working software to the client.
Liaise with the client business team to assist them in User Acceptance Testing (UAT).
Serve as the product owner for system features.
Ensure risks and issues are documented and escalated through the proper channels.
The team Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.Qualifications Required:
Bachelor's degree required
8+ Years in leading Business Analysis
Limited immigration sponsorship may be available
Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Preferred:
2+ years experience in State Unemployment Insurance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.