Vacancy caducado!
- Responds to Tier II support requests via multiple sources such a phone, email, ticketing system & Microsoft Teams.
- Interacts with customers in a courteous and professional manner.
- Follows established procedures for performing application configuration changes and upgrades.
- Assists in the deployment of new applications, software upgrades and fixes along with configuration tasks.
- Documents incident/problem status and resolution in ticketing system. Alerts team members about recurring problems.
- Documents solutions to common problems and responses to frequently asked questions.
- Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity.
- May provide on-the-spot training to customers.
- Troubleshoots problems thoughtfully and creatively, evaluating multiple options to resolve customer problems using checklists and scripts as guides.
- Researches trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary.
- Performs related duties and fulfills responsibilities as required.
- Strong customer service/communication skills.
- Technical working knowledge of Windows 10 and O365 (Outlook, Word, Excel, Teams, Sharepoint, ServiceNow).
- Experience with FWLTC, ECM, and DocuTrack strongly preferred.
- Ability to communicate clearly and effectively both verbally and in writing.
- Ability to work in a team environment.
- Willingness to learn new applications and technologies as needed.
- 1-3 years in previous IT role
- Exposure to Pharmacy business processes or previous pharmacy technician experience
- Knowledge of Microsoft SQL: writing MSSQL select queries, database concepts and application to database relationship
- Understanding of server virtualization and Citrix application delivery
Vacancy caducado!