Our CompanyPharMerica OverviewSupports the operations of the organization's training and development function by assessing the training needs of employees and evaluating the performance of current training programs and materials. Responsibilities
Leads the Implementation of customer/pharmacy facing automation to develop timelines and working with key stakeholders and external automation vendors to ensure a successful integration leveraging AS/400 and or Framework application
Completes required implementation, validation checklists, and documentation for new implementation
Reviews and coordinates implementation components and timelines with all customers, vendors, technology, and support teams to support pharmacy operating procedures in the facility
Identifies and prioritizes issues and concerns then document and communicate to leadership
Coordinates and conducts in-services, training, and audits in accordance with guidelines and best practice
Provides customer/pharmacy automation product support to new and existing customers as it relates to the implementation and/or integration process
Consults with internal teams, partner companies, new / existing customers, and third party system vendors
Problem solves, including field incoming requests, dealing with issues proactively, suggesting solutions that meet and exceeds customer’s needs
Remotes into workstations / applications to troubleshoot and resolve issues
Provides post implementation and on-going customer / pharmacy automation support by working independently with customers for successful resolution
Performs other tasks as assigned
Qualifications
High School Diploma or GED; BA/BS or equivalent pharmacy/healthcare experience; Project Management experience desired
Extraordinary customer service and relationship management experience
Ability to handle multiple customer inquiries and channels simultaneously
Preferred experience or working knowledge of one or more of the following products – MedBank, MedSelect (Flex), Omnicell, NexSys or other automated dispensing device
Experience or working knowledge of the following Microsoft Applications:
Microsoft Project Online
Teams
Excel
Sharepoint
Power Automate
Forms
Experience or working knowledge of one or more of the following products:
AS/400 and or Framework application
Pharmacy Technician/LPN work experience
Ability to professionally communicate contracted customer goals and directives to defined team members and stakeholders
Excellent communication and customer relationship skills
Technologically savvy; Intermediate or above computer skills with Microsoft OS and Office applications, Power Automate, Forms, AS 400, and Framework
Creative solving of technical problems ensuring the ability to deliver solutions across a wide variety of systems.
Ability to focus on deadlines and deliverables ensuring the ability to deliver successful implementation repeatedly on time and within scope
Field support requests and manage problem resolution documentation and ticketing system
Ability to travel up to 90%
Multi-tasking, project anagement, analytical and technical skills, written and oral communication skills, strong interpersonal skills, planning and organizational skills, and problem solving skills
About our Line of BusinessPharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook (https://www.facebook.com/PharMericaCorp/) , Twitter (https://twitter.com/PharMericaCorp/) , andLinkedIn (https://www.linkedin.com/company/pharmerica/) .Additional Job InformationOur Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at [email protected] . Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-KY-LOUISVILLEID 2024-144164 Line of Business PharMerica Position Type Full-Time