Position Overview: The Technology Service Delivery (TSD) Field Technician at Anywhere Real Estate Inc. will provide comprehensive desktop support for all company-owned computer equipment and offer technical assistance to branch staff and Independent Sales Associates. This role involves addressing technical requests both onsite and remotely using company-provided tools. The TSD Field Technician will foster positive professional relationships with Independent Sales Associates, office managers, and office administrators while promoting company programs and affiliated services.Key Duties and Responsibilities:
Install, configure, and upgrade operating systems and software using current standard business packages.
Assemble and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners.
Troubleshoot hardware and software issues, including email, network, and peripheral equipment; perform necessary repairs and corrections.
Serve as a technical resource to assist users in resolving equipment problems; implement solutions or notify outsource providers as needed.
Recommend hardware and software acquisitions, helping users assess needs and providing justification for equipment and services.
Assist Network Engineers from the Realogy Network Operation Center in debugging network issues.
Maintain support request tickets in ServiceNow, accurately documenting instances of hardware failure, repair, and software/hardware installation.
Actively update, maintain, and validate Hardware Asset Management inventory within ServiceNow.
Maintain effective communication with users and staff.
Assist and back up other Technology Service Delivery Field Support Technicians with tickets.
Attend and actively participate in team meetings, providing clear, professional feedback and potential solutions to current problems.
Be prepared and punctual for projects such as Circuit Cutover, Circuit testing, Office Setup, Move, Closure, and Relocation.
Required Qualifications:
Extensive hands-on experience with Windows 10, Microsoft Office 365, and MacOS.
Experience with Ivanti LANDesk, McAfee Enterprise Edition, and McAfee ePolicy Orchestrator.
Proficiency in configuring wireless mobile/handheld devices such as iPhones, iPads, and Android devices.
Experience in virus and spyware detection and removal.
Familiarity with Windows Deployment Toolkit for Imaging.
Completion of two years of college-level coursework in computer science, information technology, or a related field, and two years of general computer installation, maintenance, and repair experience in a support environment; or an equivalent combination of education and experience.
Preferred Skills:
Demonstrated ability to be a team player and willingness to assist with any project.
High level of initiative and dedication, with the ability to work well under pressure.
Ability to handle multiple priorities and maintain a high degree of flexibility.
Effective time management skills.
Outstanding customer service and interaction skills, with excellent verbal and written communication abilities.
Ability to take full ownership and responsibility for problems, both individually and as part of a team.
Consistent follow-up until problems are resolved or projects are completed.
Ability to manage expectations by keeping customers informed regarding status and timing.
Ability to read and understand technical manuals, procedural documentation, and OEM guides.
Physical ability to lift computer equipment and printers.
Valid California class C driver’s license and a satisfactory driving record.
About Anywhere Real Estate Inc.: Anywhere Real Estate Inc. is a leader in the real estate industry, delivering residential real estate services across franchise, brokerage, relocation, title, and settlement services. Our brands, including Better Homes and Gardens Real Estate, CENTURY 21, Coldwell Banker, Corcoran, ERA, and Sotheby’s International Realty, bring individual power and collective strength. We are committed to creating a more inclusive real estate industry and leveraging technology to drive efficiencies and enhance the transaction experience for agents and consumers.Join us at Anywhere Real Estate Inc. and be part of a team that is moving real estate to what’s next, helping people own their future through real estate.Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18deAnywhere%20CSR%20Report%202022.pdf) .You’ll find our commitment to diversity reflected in our achievements:
Recognized as one of the World’s Most Ethical Companies since 2011.
Anywhere has also been designated a Great Place to Work since 2019.
Recognized by Fortune as one of America’s Most Innovative Companies.
Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.EEO Statement: EOE including disability/veteran