At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .Interested in joining us on our journey?Our eCommerce Sales Consultant is at the heart of our business to shoppers who are selecting appliances to be the heart of their home. They engage consumers on their shopping journey, providing personalized shopping assistance in a format that suits the shopper's needs whether via chat, email, or phone. From pre-purchase product expertise, conversion to sale, ordering and billing support, to delivery and post-sale use and care, the consultants will offer a full-service experience designed to bring happiness and well-being to every home.This is an hourly plus incentive role with team and individual goals for delivering differentiated ownership experience and sales conversion. This is a remote, work from home position with a preference for candidates in the Louisville, KY area. After the initial training is completed, the work schedule is Tuesday - Saturday from 8:00 am – 4:30 pm.PositioneCommerce Sales Consultant (Remote/Must live in Louisville, KY)LocationUSA, Louisville, KYHow You'll Create PossibilitiesRESPONSIBILITIES:
Deliver an exceptional shopping experience when assisting shoppers through the ordering process via email, phone, live chat, or text.
Maximize sales conversion through excellent customer service, product knowledge, and follow-through calls and emails to finalize sales and meet KPIs.
Pursuit of exceptional quality of experience, achievement of sales goals, and stand-out individual performance, all of which will qualify to be rewarded with additional monetary incentives.
Develop a deep level of product knowledge, features, benefits, and remain up to date with new product introductions.
Express the business brand image and mission in every interaction with owners and potential owners.
Exceed customers’ expectations by providing the highest level of care and service from the time an inquiry is made until the order is delivered and through the ownership experience.
Ensure orders are processed timely and accurately. Address any order adjustments and billing corrections completely. Support post-purchase ownership experience including delivery and service scheduling, replacement parts ordering, and consumer relations activities.
Work professionally with fellow consultants by supporting the overall team objectives and providing backup as needed.
Proactively utilize the CRM system to record and maintain shopper/ owner information, feedback, and insights to be used by internal teams to drive business success.
Understand the value of the retail channel partners and how to qualify leads appropriately to enhance brand loyalty across all channels.
Own the resolution of any owner billing adjustments, delivery issues, and post-sale service or consumer relations issues. Work with adjacent teams as needed to ensure an effortless experience for the owner.
What You'll Bring to Our TeamREQUIREMENTS OR QUALIFICATIONS:
Associates degree from an accredited university or college, or equivalent work experience.
Previous customer service experience or internet sales experience; 5+ years in consumer-facing or sales roles.
Track record of sales success and/or exceptional customer support.
Excellent written and verbal communication skills.
Computer literate with typing skills and the ability to learn new applications quickly.
Proven ability to work well in a team environment to achieve personal, team, and company-wide goals.
Desired Characteristics
Strong work ethic with integrity, self-motivation, and personal responsibility.
Experience with GE Appliances Call Centers or equivalent customer service experience.
Previous sales and phone-based experience.
Ability to convert shoppers to buyers through the shopping journey to purchase by exhibiting stellar product knowledge and developing strong rapport.
Proactive in staying up to date with all promotional opportunities that will deliver the best value for shoppers.
Entrepreneurial spirit; desire to exceed sales goals.
#LI-DL1Our CultureAt GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communitiesGE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.SIf you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]