Vacancy caducado!
Job Description
- Handle technically-complex customer inquiries.
- Managing strategic customer projects and their order pipeline, including order entry, reviewing with relevant departments, tracking, and keeping customer informed.
- Responsible for managing outsourced samples to ensure timely COA release for clients.
- Works with external and/or internal couriers to ensure timely pickup and delivery of samples.
- Understand and follow Quality System documents, e.g., Quality Manual, SOPPs, and Methods.
- Mentor Genomics Specialist representatives, using real-time support scenarios to build technical expertise across all team members.
- Represent the needs and feedback of the client by promoting internal change.
- Daily interaction with all departments is key; foster a team-based atmosphere.
- Testing of new products, both online and offline.
- Balance client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it.
- Obtains necessary information for quote preparation and completion.
- Assess client satisfaction by entering client concerns and complaints into the complaint management system; works with Laboratory Management to assist with resolution.
Qualifications
- Bachelor's Degree or higher in Life Science or related area; sufficient experience or demonstrated ability to learn technical concepts considered in lieu of higher education degree
- Authorization to work in the United States indefinitely without restriction or sponsorship
- 3 -5 years direct-customer support experience
- 1 -2 years laboratory experience is a plus
- 1-2 years sales and/or project management experience is a plus
- Computer proficiency: Microsoft Office Suite - particularly Excel and Outlook
Additional Information
Candidates currently living within a commutable distance of Louisville, KY are encouraged to apply.
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Vacancy caducado!