Customer Service Rep (01448) 716 E. Broadway

Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.Answer incoming customer calls, emails, and chat messages promptly and professionallyResolve customer inquiries, complaints, and issues with patience and a positive attitudeProcess orders, refunds, and exchanges accurately and efficientlyMaintain up-to-date knowledge of products, services, and company policiesCollaborate with other departments to ensure customer satisfactionDocument customer interactions and update account information in our customer service softwareIdentify and escalate complex issues to appropriate team members or supervisorsProvide personalized solutions to meet individual customer needsContribute to a supportive team environment and assist colleagues when needed