Care Facilitator

Requisition: 2024-136109CARE FACILITATORJob LocationsUS-KY-LOUISVILLEID2024-136109Line of BusinessAbode Care PartnersPosition TypeFull-TimePay MinUSD $17.00/Hr.Pay MaxUSD $20.00/Hr.Our CompanyAbode Care PartnersOverviewAs a member of our Abode Care Partners team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to ACP Care Paths, and conducting outreach for pending appointments.ResponsibilitiesPartners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals. A key contributor to ACP meeting provider optimization effortsTimely communication and confirmation about upcoming appointments with patient/caregiver/facility. Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facilityCoordinate translation services as needed to ensure we're able to clearly communicate with patientsEnsure all active patients have a future scheduled appointment, in alignment with ACP's care m odelUtilize and analysis scheduling reports/dashboard to identify scheduling gaps, new admission, or dischargesProactively outreach to Regional Administrator to discuss provider assignments, and panel sizeAny updates to accounts will be maintained by ACInitiate contact to newly registered patients to welcome them to ACP, and schedule their initial appointmentProvide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce possible hospital admissionsTriages inbound calls to Scheduling queue, as well as overflow from Nursing. Calls are addressed directly, warm transferred to appropriate contact, or a message is taken and documented into EHRConducts tasks of the position in a collaborative, friendly and empathetic way when handling patients, providers, and co-workersMaintains demographics in digital client records, including key contacts such as the POA or legal guardianMonitor and distribute inbound faxes to distribute to the appropriate team. Faxes will be attached and assigned to Care Facilitator for triage in EHRStrive to make it right! De-escalate situations involving dissatisfied customers, offering patient assistance and supportEmpowered to listen to patient/caregiver/facility complaints, document and work together with Regional Administrator to resolve any issuesGenerates access to patient portal Collaborates with leadership to implement strategic administrative improvementsHelps with organizing and facilitating workflow to ensure a productive workplaceQualificationsHigh school diploma/ GED required; Associate degree or some college preferredPrefer two or more years of geriatric clinical experienceMedical Assistant certification preferred, but not requiredDemonstrates effective and professional interpersonal, verbal, and written communication skillsStrong assessment skillsAble to work independently and as part of a teamOrganized and able to function under minimal supervisionAbout our Line of BusinessAbode Care Partners is a leading provider of integrated medical services caring for individuals from post hospitalization to home in various settings ranging from skilled nursing facilities, assisted living, independent living, group homes, and private homes. We bring quality medical care to seniors, people with complex conditions, special needs, and individuals with intellectual and/or developmental disabilities while increasing quality of life and safeguarding the dignity of those we serve. For more information about Abode Care Partners, visit www.abodecarepartners.com.Salary RangeUSD $17.00 - $20.00 / HourRes-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, r ace, color, national origin, r eligion, disability, age, veteran status, gender identity or s exual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.