Vacancy caducado!
Location: Remote for now but must be located with driving disctance in the Louisville, KY OR Tampa, FL area.Duration: Contract to HireM-F shift, with flexibility to cover evenings or weekend shifts, if needed. The IT Help Desk Analyst provides quality customerservice and technical assistance to computer users via telephone and email.They receive, log, and trouble shoot all IT service requests and provide statusupdates on problem resolution.
Essential Responsibilities- Troubleshoots user inquiries regarding computer software or hardware operation to resolve problems.
- Maintains records of daily communication transactions, problems, and actions taken and follows up on any unresolved issues.
- Provides top quality customer service by assisting employees with problems that occur.
- Escalates problems to second level support when needed.
- Assists users with password resets.
- Trains new users on applications and IT policies and procedures.
- Submits request to vendors regarding equipment repairs.
- Ensures that the necessary shipment of equipment is done according to company policy.
- Other duties as assigned.
- High school degree or equivalent required.
- Associates Degree in Information Technology preferred.
- At least 6 months experience of IT troubleshooting, customer service, or phone support required.
- MUST HAVE any one Professional Certifications such as MCSE, MCSA, A , HDI, ITIL, COMPTIA A+ or any IT related cert.
- Experience with Active Directory, remote desktop tools, and ServiceNow ticketing systems.
- Experience with Microsoft Office 365 products and Windows 7/8/8.1/10 required.
- Ability to provide after-hours operations and on-call support (including, nights,weekends, and holidays) on a required rotating schedule.
- Ability to follow a defined work schedule and have reliable transportation.
- Strong technical, analytical, and critical thinking and problem-solving skills.
- Strong documentation skills preferred.
- Excellent communication skills and telephone protocol; professional verbal and written communication skills.
Vacancy caducado!