Malone Workforce Solutions is looking for a Call Center Representative for the world's leader in beverage dispensing manufacturers.
Shift: 8:00 AM to 5:00 PM
Pay: $17/hr.
Key Tasks & Responsibilities:
·Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
·Resolve routine and basic problems and communicates solutions or requested information to the customer.
·Analyzes customer service needs and refers to other service or technical department for follow up as needed.
·May utilize a customer relationship application or database to record activities and research product information.
·Uses a computerized system to gather information and confirm sales prompted by incoming calls.
·May promote products/services but does not have a sales quota.
·Work is routine or follows standard procedures.
·Communicates information that requires little explanation or interpretation.
Requirements:
Must have at least 1 year of Customer Service experience in a call center setting, have data entry experience, and is comfortable with using a computer working in an office setting.
Malone Staffing is an Equal Opportunity Employer.