PURPOSE AND SCOPE:Provides technical assistance to customers, users or company personnel at assigned sites and operations. Troubleshoots systems, software and equipment layout. Assists in the development, implementation, installation, testing, modifications and / or operations of complex equipment and systems. Assists in test plans and preventative maintenance programs. Assists in the installation and maintenance of mission critical IT systems and services.PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assisting with day-to-day SAP system operations and project implementations.
Contributing to team meetings and sharing innovative ideas.
Working closely with senior-level staff to learn and develop necessary industry skills.
Providing excellent customer service to both internal and external customers.
Assists in database and transaction tuning to insure the best possible response times for the end-users of systems.
Monitors and maintains SAP systems including all servers, email, network infrastructures, operating system, backups, databases, and file systems and security.
Documents problems with external support personnel, communicates with developers and help desk support personnel to resolve system issues.
Creates and updates procedural and training documents for the assigned systems.
Prepares documentation for proper use of systems; operating procedures for assigned systems and hardware; and procedures for managing and maintaining the assigned systems, hardware, and software.
Assists in SAP upgrades and maintenance to systems.
Assist with various projects as assigned by direct supervisor.
PHYSICAL DEMANDS AND WORKING CONDITIONS:The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION:Bachelor’s Degree required; in lieu of degree additional years of relevant experience may be considered.EXPERIENCE AND REQUIRED SKILLS:
0 – 2 years’ related experience.
Excellent communication, organizational, and teamwork skills.
Ability to learn quickly and adapt to new situations.
Willingness to take on responsibility and challenges.
Must be both a logical thinker and a creative problem solver.
Desire to work in a fast-paced environment with a continuous improvement, proactive and strategic thinking mindset
Strong time management skills with the ability to organize and handle multiple priorities
No experience in SAP required but preferred
Must have a bachelor’s degree in computer science or electrical and computer engineering