OverviewSaint Joseph London is a 150-bed regional hospital located in London Kentucky. Founded in 1926 Saint Joseph London opened a new $152 million 340000-square foot regional facility in 2010. We offer the latest technology along with nationally ranked award-winning services. Our patient rooms are private with most overlooking a small lake and garden on the 52-acre healing environment. Saint Joseph London treats patients from southeastern Kentucky including those from Clay Laurel Jackson Knox Pulaski Rockcastle and Whitley counties. CHI Saint Joseph Health supports 5000 active employees 8 hospitals specialty clinics and a Medical Group with more than 200 locations across Central and Eastern KY. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.ResponsibilitiesJob Summary / PurposeThe Manager of Volunteer Operations oversees the systems, policies, and procedures of the operations of our volunteer workforce throughout CHI Saint Joseph Health. This role is responsible for standardizing and streamlining policies and procedures throughout the system enabling a consistent approach to the recruitment, retention, and deployment of volunteers across CHI Saint Joseph Health. In addition this role ensures that our volunteers are deployed in a manner that is legally compliant and appropriate in scope as it relates to relevant regulatory bodies including but not limited to CMS, The Joint Commission, and state regulatory agencies.This role is responsible for driving volunteers to serve 5 key initiatives:
Talent Pipeline Development
Patient Satisfaction
Performance Improvement
Employee Satisfaction
Community Ambassadors
Essential Key Job Responsibilities
Supervises other volunteer leaders across the Central/Eastern market of CHI Saint Joseph Health and liaison to Director of Volunteer Services
Policy Development – oversee and institute consistent policies across CHI Saint Joseph Health as they relate to volunteers
Procedure Standardization – oversee and implement consistent procedures for the recruitment, selection, and deployment of volunteers to the appropriate areas of our facilities serves based on position requirements and regulatory compliance
Compliance – oversees compliance of volunteers with regard to initial and annual education, pre-screening, fit-testing (as appropriate) or other compliance related matters
Other duties as assigned
QualificationsMinimum QualificationsRequired Education (for CHI Leadership Job Levels from Supervisor through President)Does Not ApplyRequired Education for Staff Job LevelsBachelor’s Degree or equivalent in human services related fieldRequired Licensure and CertificationsClick here to enter text.Required Minimum Knowledge, Skills and Abilities3-5 years in management/administrative experience. Demonstrates a willingness to take charge and work to achieve results, despite obstacles. Communicates effectively with persons of varying educational/socioeconomic background; uses mature judgement in deciding what and how to communicate. Works in a collaborative manner to accomplish the goals of the organization and meet the needs of the organization’s customers. Demonstrates a flexibility to modify one’s course of action in order to perform more effectively in changing and challenging situations.PREFERRED QualificationsMaster’s Degree preferredPay Range$19.68 - $27.06 /hourWe are an equal opportunity/affirmative action employer.