Vacancy caducado!
call center (hotel reservations).
lexington , kentucky
posted today
job detailssummary
$13 - $13.50 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB4479353
job detailsAre you looking for the next steps in your Customer Service career? Take that first one by ing to be a Call Center Representative. If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy, this opportunity is perfect for you! The ideal candidate has previous experience in customer service, administration, or call center environments.salary: $13 - $13.5 per hourshift: Firstwork hours: 9:30 AM - 6 PMeducation: High SchoolResponsibilities
Processing inbound and outbound calls with a high standard of professionalism
Processing requests from all clients promptly per the defined service levels
Efficiently and accurately entering information into the reservation system as needed
Communicating issues effectively and professionally with all Clients and Departments
Utilizing proper grammar and appropriate speech to note client needs and issues
Responding to and completing requests for clients before established due times
Utilizing decision-making skills to find hotel options that meet business financial goals
Exhibiting and utilizing knowledge of the hotel industry and regional markets associated with clients
Meeting all client deadlines
Responding to clients by communicating quickly and accurately
Calling and following up with clients on outstanding requests prior to arrival to complete requests
Resolving all client and hotel issues regarding extensions, early departures or other changes to a reservation daily
Collaborating and communicating with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options
Managing one's inbound and outbound call time to maximize one's availability to take a call
The essential functions of this role include:
working in a smoke free environment
working weekends
Skills
Call Center
Call Center Support
Follow-up
Active Listening
Telephone Etiquette
Typing Skills
Basic Software Skills
Basic Computer Skills
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.get in touchwe are here to help you with your questions.MEmary elders
Vacancy caducado!