Customer Support Assistant

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This role involves assisting customers with inquiries, providing product or service information, and ensuring a seamless customer experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a commitment to delivering outstanding customer support.ResponsibilitiesRespond to customer inquiries via phone and email in a professional and timely manner.Provide accurate information about products and services.Assist in resolving customer complaints and escalate issues when necessary.Maintain records of customer interactions and transactions.Collaborate with internal teams to ensure customer satisfaction.Follow company policies and procedures to provide consistent support.