Aviation Maintenance Help Desk / Field Technician

Cruz Associates, Inc. of Yorktown, VA ( www.cruzinc.us ) has a position open and is looking for qualified candidates for an Aviation Maintenance Help Desk / Field Technician. The job location is Fort Campbell, Kentucky in support of the U.S. Army Special Operations Aviation Command’s Digitally Integrated Maintenance Environment (DIME). Scope of Performance: The Help Desk / Field Technician is a strategic technical position within the organization.This position is responsible for maintaining the integrity of customer's hardware and software systems within DoD standards, along with handling incoming technical support calls and tickets. Field work and client management are also large components of this position. The Help Desk / Field Technician is responsible for the installation, service and maintenance of aviation supported Standard Army Management Information Systems (STAMIS) software products including demonstrating correct usage and application to the customers. The Help Desk / Field Technician must have strong verbal and written communication skills along with the ability to independently and successfully lead and/or facilitate discussions with key business and technical stakeholders. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.Key Responsibilities:a. Perform field service activities by installing, troubleshooting, maintaining and servicing Army supported systems at customer sites.b. Provide training by over-the-shoulder or over-the-phone.c. Assist with the fielding of new hardware and software.d. Imaging of network systems and to ensure that all systems are up to date with system and security updates.e. Provide Tier 2 Support to customers in remote locations.f. Complete various reports such as customer data mining reports, timesheets, expense reports and inventory lists in a timely, accurate and legible fashion.g. Manage multiple Helpdesk Trouble ticket system.h. Manage multiple users and aircraft systems within Active Directory.i. Provide basic remote access support: VPN and Citrix.j. Coordinate hardware replacements and repairs.k. Provide Tier I/II Helpdesk support services for Microsoft related technologies.l. Perform routine clerical, administrative, and logistics tasks as required in support of the AMSO.m. Possesses a Secret or Interim Secret security clearance.Senior Aviation Maintenance Help Desk / Field TechnicianEducation and Experience-Required:a. High school diploma or equivalent.b. 6 years’ experience in a high-traffic customer service setting.c. Extensive experience working with Microsoft products to include Office, Active Directory and operating systems.d. Knowledge of Army aviation STAMIS software.e. Ability to obtain a Security+ Certification within 6 months of employmentEducation and Experience-Desired:a. Bachelor’s Degree in an IT-related field.b. 4 years’ experience within the DIME.