Supv Enrollment 2

Remote USPublic Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com ). Supervises and mentors members of the Enrollment team. Fulfills roles of Lead Enrollment Specialist and Coordinator, as needed. Facilitates and attends stakeholder outreach, training and marketing events in communities served by Public Partnerships. Documents and reports all participant/representative complaints regarding Public Partnerships services using required reporting processes and systems. Reports and appropriately follows up on allegations or reports of suspected fraud, abuse, neglect, and exploitation. Maintains documentation of services provided in accordance with applicable policies and procedures. Assesses staff knowledge, skills, and abilities relative to operational requirements. Provides subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management of Enrollment. Develops training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance. Deliver trainings to staff on a regular and ongoing basis. Demonstrates initiative and active participation in program development and special projects as needed. Provides supervisory leadership, mentorship, and training to new and existing staff, spearheading professional and workforce development within the Enrollment team. Co-authors or otherwise contributes to development of new policies, procedures, training materials and other resources designed to facilitate successful self-direction of services and best practice for enrollment. Responds to escalated state program office, Participant and other stakeholder inquiries, complaints, and grievances. Coordinates and performs quality management, including internal audits and other quality control activities. Handles and processes all documents, files, and Participant information in accordance with HIPAA guidelines and requirements. Other duties as assigned.Required Skills: Strong verbal and communications skills. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population-specific language and terminology. Ability to effectively communicate with colleagues, program participants and other stakeholders. Ability to identify, assess and respond to the unique needs of individuals with disabilities. Capable of teaching enrollment staff necessary skills to achieve a consultancy leadership mindset; the ability to stimulate others to look at traditional health care service systems in new and different ways. Ability to teach and expound on the core tenets of self-directed services. Fundamental understanding of the history and foundations of the self-direction movement. Excel at meeting required deadlines; mentoring and managing others to effectively prioritize their work. Ability to recognize, maintain, and provide oversight with respect to the confidentiality of all materials in the work setting. Mastery of modern office methods and practices; efficient with computers, Microsoft Office Suite software and Public Partnerships’ proprietary technologies. Excellence in managing positive working relationships with federal, state and county agencies and other community stakeholders. Ability to effectively oversee management of required service documentation and billing in an accurate and timely manner. Ability to work independently, with minimal direct supervision. Strong supervisory skillsQualifications:Education & Experience: High school diploma or equivalent required; Related four-year (BA or BSW) degree preferred.Minimum three years of experience providing case management or Enrollment to individuals with disabilities and/ or persons who are elderlyCertification: Varies by state program/contractCompensation & Benefits:401k Retirement PlanMedical, Dental and Vision insurance on first day of employmentGenerous Paid Time OffTuition & Continuing Education Assistance ProgramEmployee Assistance Program and more!Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.