A Little About UsInnovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world’s fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or in the cloud, with high availability, reliability, scalability, and security.We’re #1 in Postgres. We aspire to become #1 in Postgres AI. We’ve been major contributors to Postgres since the beginning and we are proud to call thousands of boundary-pushing customers our partners. Proud though we are, we are not resting on our laurels. There’s plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.EDB empowers organizations to take control of their data. As one of the leading contributors to the vibrant and fast-growing Postgres community, EDB is committed to driving innovation in AI, data and enterprise database technology. Our work is fueled by creative, dedicated people who are committed to help our customers and the community take Postgres everywhere. Join us!Candidate Note: This position is 100% remote for candidates based in the USJoin our team as the Director, Services Product Management. You are an experienced leader of services product management and recurring revenue business models. You lead the portfolio of our customer-centric services designed to accelerate our customer’s value realization. You are responsible for the strategy, design, positioning, launch and performance management of our customer and partner lifecycle offerings. This is a new position designed to help EDB better solve key customer challenges, increase the value we are delivering to customers, provide customers with faster time to value and provide them with the best, modern Data and AI solution powered by Postgres.In this role, you are responsible for end-to-end Service Product Management of EDB’s lifecycle and fully managed service offerings, including analysis, definition, prioritization, pricing and packaging. You will be working with and coordinating across our Service Delivery Team, Revenue Operations and Product teams to ensure stakeholder alignment, commitments and execution of our solutions.Your impact will be:
Lead the analysis and prioritization of our Lifecycle Service offerings
Align our Lifecycle Services offerings with our Product capabilities, roadmap and customer signals
Define and structure the Lifecycle Services in conjunction with our Service Delivery team
Conduct industry and competitive research on the Lifecycle Services market
Define pricing and packaging for our Lifecycle Services in collaboration with Finance and Operations
Define and drive business goals and objectives for our lifecycle services including regular progress reporting and updates
Closely monitor customer adoption and feedback to refine our offering and solutions
Closely monitor our Service Delivery team feedback and work with subject-matter-experts to refine our training and capabilities
What you will bring:
8+ years of technical solutions, services and/or product management experience
Proven track record for running large projects with multiple cross-functional stakeholders
Demonstrated experience in fostering deep customer relationships and solutions
Familiarity with launching new product and/or services
Evidence of driving product/services improvements based on customer feedback
Knowledge of product management tools and platforms
Experience with managed/lifecycle services pricing and packaging models
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to Modern Health to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to June 2024! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.#LI-Remote #BI-Remote