Description:TEKsystems IT Department is seeking a Field Services Technician to support end users in and around Frankfort, KY.Enterprise environment- 37,000 machines across the region. 176 total field services technicians across the state (1 technician to 225-250 users).There are 4 other Technicians on this team. The radius of travel is 40 miles in and around Franklin, KY.Company vehicle is provided (not a "take-home" vehicle). Top Skills' Details
Hands-on, IT Support: hardware/software troubleshooting (1-3 years of experience required)
Experience troubleshooting user issues, including remote support - experience with Win10, Outlook, O365, Exchange, Win Svr 2008/2012.
Customer Service and interpersonal skills - documented in reference checks
Ability to think outside the box
DAILY/WEEKLY JOB DUTIES:
60% phone support, 40% desktop and network systems support
Technician will receive a ticket through the ticketing system for this local area, which was placed at HQ call center and then routed to the specific district.
They will then accept the ticket and reach out to the end user with the issue, resolving it remotely if possible and then going to the desk side if needed
Work directly with end users to provide desktop support services, troubleshoot Internet Explorer & Exchange issues, password resets, scanning and/or printing support and LAN connectivity.
Hardware support (DELL desktops & laptops, SurfacePro3 & DELL tablets)
Software support (homegrown applications)
Some server support (this person would be the "hands" for the server team in Frankfort, while they tell them what to do over the phone)
Knowledge of permissions
Install desktops when needed
Deployment and support of upgrades
Candidates will have experience and knowledge of Microsoft Windows networks, workstation security, anti-virus programs such as McAfee, disk imaging tools such as Ghost, and web browsers and be able to provide basic local troubleshooting to servers, switches, cabling and enterprise software applications.Additional Skills & Qualifications:Excellent customer service skills and communication skills are essential. MUST have the ability to problem solve issues quickly and be an "out of the box" thinker when it comes to finding a solution.Experience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.