Help Desk Support Service Specialist

Link Solutions Inc. is seeking a Help Desk Support Service Specialist to join our team in support of the US Army's Network Enterprise Center at Fort Knox, KY.  Must be a US CitizenSecret clearance requiredNon-remote (relocation incentive available)As a Help Desk Support Service Specialist, you will be the face of our team, providing Tier II concierge-like support to users by email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support.Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.Job Responsibilities: Provide technical support and user education while troubleshooting, diagnostics, and managing user accounts. Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support. Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory. Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data. Install computer hardware and software, including patches, and updates while ensuring user functionality and network security. Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues. Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.