Patient Access Representative

Job DescriptionAt Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.Cincinnati Children's Hospital Has Been Named:Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nationOne of four Medical Centers making the list of the 2022 Glassdoor Best Places to WorkA Top Hospital and Health System for Diversity recognized by DiversityIncOne of the nation's most innovative companies by Fortune in March 2023An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)Hours: This is a float position for the Crestview Hills location. The hours will range M-F from 7:30 am-6:30 pm with an occasional Saturday shift. Shifts will be assigned by the supervisor based on business needs at least two weeks in advance. If shifts arise for different hours once the two-week schedule has been set, these new shifts will be offered to this PAR. If agreed upon, the two-week schedule will be revised.JOB RESPONSIBILITIESSafety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.JOB QUALIFICATIONSHigh school diploma or equivalentNo directly related experienceMarket Leading Benefits Including:Shift Differential, Weekend Differential, and Weekend Option Pay Programs Medical coverage starting day 1 of employment. View employee benefits here. Competitive retirement plans Tuition reimbursement for continuing education Expansive employee discount programs through our many community partners Referral bonus program for current staff! Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group Physical and mental health wellness programs Relocation assistance packages available for nurses! Benefits may vary based on FTE Status and Position TypePrimary LocationCrestview HillsScheduleFull timeShiftDay (United States of America)DepartmentCrestview Access ServicesEmployee StatusRegularFTEWeekly HoursSalary Range$17.14 - $20.36Comprehensive job description provided upon request.Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.