Customer Quality Manager

We are seeking a highly skilled and motivated Customer Quality Manager to join our team in Wichita, United States. In this pivotal role, you will be responsible for ensuring the highest standards of quality in our customer-facing operations, driving continuous improvement, and enhancing overall customer satisfaction.Develop, implement, and maintain quality management systems to ensure consistent delivery of exceptional customer serviceAnalyze customer feedback, complaints, and service metrics to identify areas for improvement and implement corrective actionsCollaborate with cross-functional teams to develop and execute quality improvement initiativesConduct regular audits and assessments of customer service processes and proceduresCreate and maintain quality assurance documentation, including standard operating procedures and best practicesTrain and mentor customer service team members on quality standards and practicesDevelop and track key performance indicators (KPIs) related to customer satisfaction and service qualityPrepare and present regular reports on quality metrics and improvement initiatives to senior managementStay up-to-date with industry trends and best practices in quality management and customer serviceManage relationships with key clients to ensure their quality expectations are met or exceededTravel within the Wichita area as needed to meet with clients or suppliers