Attention all enthusiastic individuals with a passion for exceptional customer service! Are you someone who thrives on delivering top-notch support while maintaining a professional demeanor?
Well, your search ends here because we have an outstanding opportunity for you. We're currently hiring for the position of Customer Service Representative/Office Assistant.
Our company is committed to the well-being of our team, which is why we offer a competitive compensation package to provide you with peace of mind as you dedicate yourself to delivering exceptional service to our valued clients.
As a Customer Service Representative/Office Assistant, you will play a crucial role in ensuring seamless communication with our residential plumbing customers, ensuring their needs are met and their expectations are exceeded.
If you are a detail-oriented individual with a commitment to exceptional customer service, we want to hear from you! Take the next step in your career and apply now to become a valuable member of our team. Together, we will build a brighter future and continue to provide unparalleled service to our customers.
Health/Dental/Vision/Retirement not provided at this time.
Please Read Carefully - There are 2 STEPS to the application process
Customer Service Job Description:
Takes inbound service requests
Makes outbound calls to follow up on services done
Assists with office paperwork
Conducts survey calls to customers with recent service
Work with the department managers to resolve issues & track findings
What we’re looking for:
An interactive personality
Excellent professional written and verbal communication skills
Decision making focused on creating "wins" for both the customer and Simmons Plumbing
Able to multi-task under pressure while keeping an upbeat attitude
Attention to detail and accuracy
Ability to quickly learn new software systems a plus
What you can expect:
Work schedule: 40 hours/week during normal office hours of 8:00am and 5:00 pm
$17/hour with possibility of bonus after training
Opportunities for advancement
A great family-friendly company that works hard and likes to have fun!
Think you've got what it takes?
If this sounds like you, we need you to do 2 things.
STEP 1 - Call this number and read the script below leaving it in a voicemail. Put your best voice forward, remember, you're the voice of our company. 316-644-9618
"Thank you for calling Lightning Electric, this is , how can I help you?"
"I'm so sorry to hear that you've lost power to your oven, that must be inconvenient."
"Don't worry, we do this all the time, our guys will take good care of you."
(Say something great about our electricians to build value. . .)
"The cost to get one of our excellent electricians to your home today is only $69.00, and we have an appointment available this afternoon, does that work for you?
"Great, our electrician will be at your house this afternoon before 5. What's the best number to reach you at when he's on the way?"
"I'd really like to thank you for calling us today, and I hope we can earn your business."
(Applicant Leave your Name and Phone Number on this recording.)
END SCRIPT
STEP 2 - Respond do this ad with your resume.
(Incomplete applications will not be considered.)