HR Shared Services Specialist

As our HR Shared Services Specialist, you'll play a vital role in delivering exceptional HR operational support and administration services to our US-based colleagues. Your mission will be to create an excellent experience for our team members by skillfully resolving their queries and maintaining accurate data in SAP/Oracle and other HR and Payroll related systems. Your dedication to providing personalized support will make a real difference in our colleagues' work lives.In this rewarding position, you'll have the opportunity to collaborate with an engaging group of professionals who are passionate about improving company processes while supporting each other's career growth. As a key player in our HR ecosystem, you'll build meaningful relationships across various HR and Divisional groups, including HR Shared Services Operations (HRSSO) globally, HRIS Team, Payroll, Benefits, Mergers & Acquisitions, HR Business Partners, Talent Management, MIM, IT Teams, and Management. Your ability to connect with people and establish effective partnerships will be essential to your success in this role, as you work together to enhance our HR practices and create a positive work environment for all.Job ResponsibilitiesProvides first point of contact and excellent customer service to all colleagues, management, and HR Business PartnersResolution of colleague inquiries, creating the necessary paperwork for processing and/or entering changes (personal data, job information, reporting line changes, compensation changes, etc.) into the HR Systems e.g. ADP, Oracle and SAPFacilitate the hiring and onboarding processes, leave management, and leave processes by submitting necessary paperwork and/or entering accurate information into SAP and OracleManages the life cycle of a colleague through onboarding, employment (including processing changes and answering questions), and the leaver processSupport colleagues and management by assisting with timecard corrections, approving time off, helping with the timekeeping process and answering queries about time off policesFacilitates the HR On-boarding process, completes HR profile and I-9’sAdditional Support OpportunitiesLearn and troubleshoot our network of HR Systems and their interactions with other company solutions.Answer policy and process questions from colleagues seeking appropriate solutionsManage the I-9 verification process for colleagues to ensure documents are entered in a timely and accurate manner in accordance with US Employment LawsCoordinate the payroll process by submitting and/or entering relevant and accurate information for payroll (reviewing submitted changes, reviewing time sheets) ensuring appropriate and auditable documentation is in placeAssists benefits team with general benefits and 401K questions.Supports business with projects, data entry and other tasks as neededCollaborate with other HR Shared Services team members to streamline processes, manage workload, help each other’s career in opportunistic environmentPerforms other ad-hoc duties as assigned