Event Registration Associate, Customer Service

This role will be based in Kansas City, Kansas and require you to be in the office 3 days a week.The Event Operations team is seeking an ambitious Customer Service Associate to join our Event Registration team. This role reports to the Director of Digital Delivery and Registration to ensure customer satisfaction by proactively managing customer requests, inquiries, and complaints thoroughly and friendly. They serve as a liaison between the event groups and customers to provide key information required to answer customer inquiries.In this role you will:  Act as first line support for technical issues relating to event registrationAnswer incoming phone lines promptly, courteously, and correctly; answer questions, research and resolve problems and provide information in a clear and concise mannerRespond to emails professionally and within department standardsProcess event/conference registrations and requests for written information, answer questions for general information, and take other orders, such as membership or subscriptions as neededFollow up on customer inquiries and research event information to ensure satisfactory completionRemain current on changes in divisional facts, policies, procedures, and product offeringsKnow and understand individual product components and customer bases so that individual is well informed and accurate when providing informationQualify attendees by researching and collecting data and updating registration systems with integrityAssist in quality control in systems and programs to develop best practices for the teamProvide recommendations on ways to improve customer service experience based on customer inquiriesPlace outbound calls to solicit information encourage attendance and/or purchase additional products, as neededCollaborate with other internal teams and departments to resolve customer accountsPerform additional administrative duties and projects as assigned ​