Sr. Customer Service Representative

Description We are offering a contract-to-permanent employment opportunity for a Product Specialist in the insurance industry, located in Overland Park, Kansas, United States. This role involves serving as a subject matter expert for life insurance products, interacting with customers, and collaborating with internal teams.Responsibilities Providing expert knowledge on life insurance products to both customers and internal teams. Engaging with potential and existing customers, explaining services or products offered to build their interest. Dispatching products, information packages, brochures, etc., to clients and other interested parties. Collaborating closely with underwriting, actuarial, compliance, and marketing teams to ensure seamless product implementation. Safeguarding all company and customer information, maintaining strict confidentiality. Ensuring compliance with all state and federal insurance regulations. Contributing to strategic planning and business growth initiatives. Utilizing CRM, Data Processing, and ERP - Enterprise Resource Planning skills to manage customer interactions and respond to inquiries. Handling inbound calls and administering claims as part of the role. Leveraging knowledge of basic life insurance and benefit functions in daily tasks.Requirements Demonstrated proficiency in CRM systems Strong skills in data processing Experience with Epic Software is preferred Familiarity with ERP - Enterprise Resource Planning Ability to handle answering inbound calls effectively Knowledge of benefit functions Experience in claim administration Basic understanding of life insurance policies TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .