Application Support Analyst puesto vacante

Vacancy caducado!

Available

Shift:

THIS IS AN OVERNIGHT AND WEEKEND SHIFT

Job Summary: Respond to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsible for opening service requests in a ticketing system that allows for organizing, tracking, and escalating of customer inquiries that range from general "how to" questions to more advanced technical issues. The Technical Support Analyst may also assist with customer support projects and/or research projects, as needed.

Scope of the Role: Analyze, troubleshoot, maintain, and repair company systems, hardware, and computer peripherals Maintain, upgrade, or replace software systems and provide hardware support Support and maintain user account information including rights, security, and systems groups Maintain progressive knowledge of company systems Perform other duties as assigned

Education and Experience Requirements: Requires a minimum of an Associate's degree in an engineering or technology related field or a Bachelor's degree or equivalent, or 2 years of related experience Basic Windows OS Knowledge (NT/XP/7/8) Requires working knowledge of desktop and peripheral troubleshooting Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times

Attributes Desired: Problem solving and analytical skills Positive attitude, drive and tenacity Excellent customer service skills Excellent written and verbal communication skills Ability to multitask with varying priorities and attention to detail

Interested candidates please send resume in Word format to Please reference job code 73331 when responding to this ad.

GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Vacancy caducado!

ID	#6036520
Estado	Kansas
Ciudad	Overlandpark
Tipo de trabajo	Contract
Salario	USD TBD TBD
Fuente	GDH
Showed	2020-11-23
Fecha	2020-11-23
Fecha tope	2021-01-22
Categoría	Etcétera
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Job Details

Application Support Analyst

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