Field Service Supervisor - Olathe, KSJoin a team recognized for leadership, innovation and diversity.As a global company, Honeywell designs and manufactures technologies to address some of the world’s toughest challenges linked to global macro trends, such as energy efficiency, clean energy generation, safety and security, globalization and customer productivity. At Honeywell Building Solutions (HBS), we address these challenges specifically within the building environment. Our focus is installing, integrating and maintaining the systems that keep your facility safe, secure, comfortable, productive and energy efficient.Honeywell seeks a Senior Field Service Supervisor that can uniquely couple strategic thinking and execution. This leader will be efficient at building highly productive teams, have motivating leadership skills and will ultimately drive sales and profitable growth of the service business. This successful candidate will report to the area Service Business Leader. The FSS is responsible for customer relationship management, developing additional sales opportunities, managing personnel (technical resource managers, service technicians and fitters). The key metrics this role is accountable for include Orders, Revenue, Profit, the day-to-day Service Operations Service Agreement Contracts and Customer Satisfaction. The FSS must be able to work in a fast-paced environment while still being held accountable for the overall financial P&L results.Area of Responsibility Key Activities/Elements Management and Leadership - Business development driving acquisition of new sales opportunities along with market penetration. Reach objectives in terms of contract retention, billable hours, productivity, process compliance and margin. Ensure the team’s delivery of agreed services on time, within scope, and within budget. Lead team of direct reports in a common direction. Organizing and leading frequent meetings with the direct reports focusing on performance metrics, customer satisfaction, profitability and process compliance. Customer Satisfaction - Maintains customer’s satisfaction at high levels and resolves customer satisfaction issues. Reviews customer feedback and takes appropriate proactive actions. Enhance customer satisfaction and comfort by identifying system upgrade opportunities, spot service needs, maintenance contract additions and other sales leads, individually and with his/her assigned team. Finance - Ownership for service financial performance of the team. Monitors financial performance on a regular basis and reviews available to spend versus actuals for different contracts. Continuously improve service operational metrics. Cost Control & Productivity - Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels. Actively supports the implementation and compliance of productivity enhancing processes related to service delivery, taking ownership to implant these in his or her own scope of responsibility. Lead and manage service team in the effective adoption, implementation and compliance with policies, processes, procedures, service tools and business best practices. Set and implement standards (quality processes, service manuals, hour reporting) and ensure that the service team delivers to performance expectations. Contract Renewal - Responsible for ensuring contract escalation and renewal opportunities are maximized against plan and that cancellations are controlled at plan level. Estimate and Risk Reviews - Participate in estimate review process prior to jobs or contracts being quoted to ensure labor estimates are correct and that the work is achievable from a technical perspective. Ensure that subcontracts, where applicable, are complete and documented. Participate in risk review (per Honeywell policy) as required. Resource Planning - Ensures service contracts, additional works and small service projects are resourced properly. Develops relationships with local subcontractors to ensure an adequate pool of subcontractor resources are available. Manages selection and oversight of subcontractors for different jobs in conjunction, where appropriate, with supply team. Performance Management - Manage the performance management process, conducting performance appraisals, and providing coaching, training, career planning, development, salary administration and reward and recognition for service team personnel with support from the HR function. Team Building - Build effect teams committed to organizational goals, foster collaboration among team members and between teams. Develop excellent relationships with other Field Service Supervisors in the District to benefit and grow the District.Change Management - Be the change management leader for a team and aggressively implement agreed to initiatives. Health, Safety and Statutory Compliance - Ensure safe and healthy work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement. Where applicable, ensure fire and security industry codes and standards are upheld. Ensure local statutory requirements are upheld. Follow the Honeywell SOPs and ensure the team adheres to these emphasizing every service technician utilizes the service handheld tool and all work orders and service appointment dispatching is delivered through the Service Management System.Deliver the Annual Operating Plan with accurate monthly, quarterly and annual financial estimates and results. Monitor financial performance and review estimates versus actuals to continuously improve the Service operational metrics.
Achieve all AOP Financial Goals
Achieve Service Bank Growth
Achieve Working Capital Targets
Drive compliance with Honeywell policies and procedures and statutory requirements
Connected Building Growth – existing base opportunity vs. actual migration
Facilitate continuous improvement in Health & Safety of employees and sub-contractors
Ensure employees are developed and that there is talent for succession to develop future managers
You Must Have
High school diploma or equivalent
5 or more years leadership experience managing a team in a service-oriented industry
Ability to manage a substantial amount of customer accounts
Independent and self-motivated
Excellent customer service skills
Excellent communication skills both oral and written
Strong time management skills
We Value
Associate’s, bachelor’s or master’s degree
5 or more years in a technology-specific industry with disciplines such as Building Automation, Networking, HVAC, Fire
Alarm, Security
Ability to learn new technologies and product offerings
Project management experience
Proficiency with Microsoft Office Suite and SAP
Previous experience with a service management system
Collaboration with sales, estimating, engineering, project delivery team including PMs and technicians
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.