Client Manager - Water/Wastewater

Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson’s number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs.Primary Responsibilities:Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans.Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client.Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects.May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services.Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service.Manages client expectations and negotiates outcomes.Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions.