Systems Support Technician

Administer Medical Group information systems to ensure proper operation of equipment, analyze and resolve system problems, and evaluate system requirements. Monitor ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met. Troubleshoots hardware, software, WAN, and LAN problems where applicable, and coordinates with the Base Communications Squadron to ensure timely resolution. Conduct evaluation and analysis of all computer equipment and systems to determine if the facility environment can provide for system requirements, and infrastructure is in place to support the system. Maintain an extensive organizational inventory of computer hardware and software. Assist in the installation and testing of system releases and computer upgrades. Make recommendations for system improvements. Provide technical assistance to current system users to minimize disruptions. Monitor help desk trouble tickets, coordinating with and providing troubleshooting assistance. Perform system diagnostics, troubleshooting procedures, and identifies and resolves software/hardware problems. Take preventive actions to preclude recurring problems or system inefficiencies. Provide initial customer training and assistance for new computer systems. Develop and implement disaster plans and contingency operations plans, and exercises them on a regular basis.  Accomplish risk analyses, accreditation, and certification packages. Perform automated systems/material acquisition to request and obtain appropriate hardware, software, and supplies based on user requests, system expansion, or changes.