Vacancy caducado!
- Respond to incoming support requests (phone and tickets).
- Triage and resolve support requests as necessary.
- Escalate advanced issues to the appropriate support team.
- Maintain excellent records of work completed.
- Perform tests to validate the resolutions provided.
- Engage all tickets assigned within internal SLAs.
- Manage, execute, and document project work.
- Produce written knowledge articles.
- Perform advanced diagnosis of client devices and branch office equipment.
- Travel to remote offices and execute onsite work.
- Communicate and execute work effectively while face-to-face with our operations business partners in their offices.
- Take initiative to fulfill support requests and projects.
- Troubleshoot software and operating systems.
- Troubleshoot Client hardware
- Order technical equipment.
- Deploy operating system images and install and configure common software.
- Complete data and profile migrations.
- 3 years of technical support experience.
- Ability to mentor service desk technicians.
- Ability to troubleshoot software and operating systems.
- Ability to troubleshoot Client hardware.
- Intermediate understanding of routing, switching, and common networking concepts/protocols including TCP/IP, Ports, DNS, DHCP, LAN/WAN, VPN, etc.
- Ability to deploy and configure server OS following documentation.
- Ability to travel up to 25% of the time, fronting cost to be reimbursed.
Vacancy caducado!