IT Help Desk, 3rd ShiftAs part of our IT help desk response team, you will be supporting Philips’ Direct Radiology teleradiology services and platform. This is for 3rd shift that does require one weekend night shift and can be worked out in 4 – 10 hour nights or 5 – 8 hour nights.Your role will focus on:
Problem solving and ticket response, either by own analyses or by escalation to a 2nd line support function and chasing the solution.
Updating IT components and systems as required, both hardware and software, in cooperation with the suppliers of the IT components.
Train users on generic technologies, provide advice in the use of technologies, give 1st line support in solving problems and complaints and handle the escalation to the higher support function, in order to minimize the user complaints and maximize the performance of the IT system.
Working closely with other teams such as the RIS AND PLATFORMS to ensure comprehensive and robust end to end service solutions are delivered to the market.
Propose (pro-)active recommendations for improvement in delivery of our IT services.
Application services (e.g. process improvements, FAQ’s, knowledge articles, work instructions).
You're the right fit if:
You’ve acquired a minimum 2+ years of experience in base level IT support with a minimum of 1 year in healthcare or telehealth preferred.
Your skills with PACS or telehealth are nice to have but not required.
You have a minimum of a High School Degree or Equivalent.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
You’re an expert team player with strong communication and customer service skills that thrives in supporting a fast paced critical service our to our Radiology providers.
About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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Read more about our employee benefits (https://www.careers.philips.com/na/en/best-employee-benefits) .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here (https://www.careers.philips.com/global/en/diversity-and-inclusion) .Philips Transparency DetailsThe pay range for this position is $24.00 to 42.00 hourly. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here (https://www.careers.philips.com/na/en/best-employee-benefits) .At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran