Customer Support Specialist

Job DescriptionWe are seeking a dedicated Customer Support Specialist to join our team in Kansas City, MO. The ideal candidate will be responsible for assisting clients by providing product information, troubleshooting issues, and ensuring customer satisfaction through professional and timely support. You will play a crucial role in representing the company’s commitment to excellent service and technical reliability.ResponsibilitiesRespond to customer inquiries via phone, email, and support ticket system in a timely and professional mannerIdentify, troubleshoot, and resolve customer concerns related to our digital products and servicesMaintain accurate records of customer interactions and solutions providedCollaborate with internal teams to communicate user feedback and suggest product improvementsGuide users through setup processes and feature explanations to ensure effective platform usageMaintain a high level of product knowledge to assist customers accuratelyFollow up on customer issues to ensure resolution and satisfaction