Customer Support Assistant

Job DescriptionWe are looking for a Customer Support Assistant to join our team. In this role, you will be responsible for providing excellent customer service, resolving issues, and ensuring customer satisfaction. The ideal candidate will be proactive, detail-oriented, and eager to contribute to the overall success of the company.ResponsibilitiesHandle customer inquiries via phone, email, and chat.Resolve customer issues and provide timely solutions.Document and track customer interactions in the company’s CRM system.Assist in troubleshooting product or service-related problems.Provide follow-up to ensure customer satisfaction.Work collaboratively with other teams to address customer needs.Maintain product knowledge and stay updated on company offerings.