Customer Service Agent

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting salary of $17.24 per hour - plus, an exciting bonus plan that rewards your success.YOUR ROLE AT SIXTCustomer Engagement You welcome all customers upon arrival and gather feedback to improve their future rental experienceAttention to Detail You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channelsService Excellence You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused processVehicle Management You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct locationAdaptability You work in various weather conditions and are willing to take on additional tasks to support business needsYOUR SKILLS MATTEREducation & Experience You have a high school diploma or GED and at least 1 year of customer service experienceLicenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorshipComputer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applicationsWork Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplaneUniform & Language You are willing to wear a company uniform and speaking other languages is a plusWHAT WE OFFERComprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your futurePaid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidaysBonus Plan Take advantage of a bonus plan based on performanceEmployee Assistance Program Access support whenever needed through our Employee Assistance ProgramExclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employeesUniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance