Call Center Agent

Job DescriptionWe are seeking a dedicated and articulate Call Center Agent to join our growing team in Kansas City. As a Call Center Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing support through clear and effective communication.ResponsibilitiesAnswer inbound calls and respond to customer inquiries in a professional mannerProvide accurate information and solutions based on company policies and servicesRecord and update customer information in the system with attention to detailHandle customer complaints or concerns efficiently and empatheticallyCollaborate with team members and supervisors to improve customer service processesFollow up with customers when necessary to ensure resolution and satisfaction