SAP MM L1 Support

Role: SAP MM L1 SupportLocation: Arkansas City, KS (Winfield KS) – OnsiteType: Contract 1) Incident Solving Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parametersPerform root cause analysis and provide solutionsAchieve a good level of customer satisfactionAttend e Learning Lessons, Remote Learning Sessions, Classroom Training and CoachingShare and document knowledge through creation of WIKI entries and Knowledge Base articles2) Additional TasksParticipate in weekend support/ 24x7 support activitiesReport errors to development organizationsParticipate in Knowledge Management (WIKI content, Knowledge Base Articles)3) Support Without IncidentsParticipate in projects aimed at achieving the organizational vision.Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer. Behaviors: Ownership Take ownership of the decisions you make.Be accountable for the actions you take. Responsibility Take responsibility for the end results or outcomes. EDUCATION University degree or College diploma program in Computer Science, Business and Technology, or related areas.Equivalent professional experience will be considered. SKILLS AND COMPETENCIES Required:Excellent diagnostic and technical analysis skillsAbility to assess, plan and troubleshoot while collecting information about the customer issue.Solid understanding of Internet technologiesFamiliarity with general business terms and processesExcellent English communication skills (written and oral)