Patient Experience Representative-Lab (full-time)Clerical West Des Moines, IowaApplyDescriptionWondering what a day in the life of a Patient Experience Representative in our Lab Department at The Iowa Clinic might look like?
Arrive at work in the morning – no night shifts here!
Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
Greeting lab patients, and pulling orders for patients
Strives to create The Iowa Clinic Experience with each interaction.
Leave in the evening – hooray for working standard clinic hours!
Qualifications
High School diploma or equivalent required.
No medical office experience necessary, we will train you!
Highly motivated to work in a healthcare setting.
Bonus points if…
You love exceeding people’s expectations
You enjoy having fun where you work
Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them! What’s in it for you
One of the best 401(k) programs in central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic’s success
Generous PTO accruals and paid holidays
Health, dental and vision insurance
Quarterly volunteer opportunities through a variety of local nonprofits
Training and development programs
Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
Monthly departmental celebrations, jeans days and clinic-wide competitions
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Employee feedback surveys
All employee meetings, team huddles and transparent communication