100% Remote BUT MUST LIVE IN MINNESOTA, IOWA, OR WISCONSIN. You will not be called if you do not live in those states Job Description:
Answer, resolve, track and document telephone calls from members, providers, internal departments, and external agencies, in a timely and professional manner.
Research, resolve and communicate effectively with internal and external customers regarding member/provider concerns or issues.
Educate members and external customers on policies and procedures related to members’ health care program.
Job Duties & Responsibilities: Receiving, investigating, and resolving all customer inquiries timely and accurately. Handling customer service inquiries and problems via the telephone. Ensuring all customer communication is clearly documented. Educating caller to ensure resolution is achieved on first contact. This position requires flexibility due to rotations in schedules and requires adherence to assigned schedulesAdditional Skills & Qualifications:
High school graduate or the equivalent. Two-year degree in health related, liberal arts or communication field, including a course in medical terminology is preferred.
One year call center experience or two years customer service experience. Preference given to candidates with health insurance (HMO), physician group practice, or community agency. Proficient PC skills required knowledge of Microsoft office.
Working knowledge of medical claims and/or medical billing processes. Proficient computer skills; knowledge of Microsoft office, Amisys, and MACESS type software packages.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.