Field Service Technician

Job Duties and responsibilities:A Field Service Technician is a professional who provides on-site support, maintenance, and repair services to clients at different locations. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasonsIf a hydraulic system is malfunctioning and available for inspection, the technician would diagnose the problem, which could involve issues like leaks, pressure loss, faulty valves, or other failing componentsIf feasible and customer approved, repair and replace problematic componentsRecreate customer failure, reveal actual cause of failure through 5 whys, ANOVA, DOE and other analytical toolsSupport customers onsite to resolve other various quality concernsEnsure strong communication between customers and staff based in the officeReview customer non-conformity area to support claim management, replacement and other supportIssue RMA’s to customers, with clear details of failure modes so onsite team can resolve quicklyUse an 8D format to thoroughly report and resolve product issuesAssign tasks to appropriate individuals and follow up on completion of assignments to a target dateSubmit process changes to production controls and processesSubmit Engineering Change Request (ECR) as neededOther duties and responsibilities as assigned by managerLocation:The candidate can work remotely in the state of Iowa. This position involves travelling to the customer sites daily. Ideal candidate will reside in the Wateloo or Des Moines or Dubuque or Ottumwa, Moline or East Mole area.Additional Requirements:Able to travel full time within the region assigned, including extended stays as needed. Approximately 90-100% travel within a region. 1-3 hour drive depending on area of residence. Some locations further.Quality, Environmental Health and SafetyRead, understand and participate in development of, Quality; Environmental; Health & Safety policy.Take reasonable care for personal safety and the safety of others who may be affected by their acts or omissions.Co-operate with the company and customer in achieving and maintaining Quality, Environmental Health and Safety standards where relevant and as directed.Report to appropriate manager or personnel any actual or potential risks, accidents or dangerous occurrences that are identified in the work place.Physical Requirements:While performing the duties of this job, the employee is frequently required to do the following:Lift and move up to 50 pounds without assistanceWork Environment:Work time is spent at customers manufacturing environment where temperatures are often warm or cool, depending upon the season, and noise level can be moderate to highExposure to oil, oil odor and some sealants such as LoctiteMust be able to wear safety glasses, latex gloves and safety shoes as required