Vacancy caducado!
Salary$59,321.60 - $92,040.00 AnnuallyLocation State of Iowa - See Job Description, IAJob TypeFull-timeJob Number24-02892Agency645 Iowa Department of TransportationOpening Date02/26/2024Closing Date3/7/2024 11:59 PM CentralLinkedIn Tag#LI-POSTPoint of ContactKathy Schultz, [email protected]
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Job Description
Do you consider yourself a people person? The Office of Driver & Identification Services (DIS) is seeking a highly motivated and team focused customer service professional to lead the Driver License Service Center, located in Fort Dodge and Mason City. This leadership position is responsible for ensuring delivery of quality customer service and managing the team.Location: Fort Dodge / Mason City Driver’s License Service CenterShift: 8:00 AM to 4:30 PM Monday through FridayThe Team:We believe that the entire Department of Transportation is “one team” and are seeking an established leader who also believes this. As a new teammate and leader, you will assist with providing training to team members on rules, regulations, and the process of properly issuing credentials and ensuring the service center operate efficiently and effectively. Iowa Department of Transportation’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa Department of Transportation’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. The Driver License Supervisor responsibilities include the development of improved work processes and monitoring services provided to external and internal customers for timeliness and accuracy. As a successful leader, you will promote team development among employees to attain quality and accuracy in service delivery and acceptable response times to requests from the public. In addition, the successful candidate will review and analyze productivity reports and assess problem areas. You will also review and discuss current practices with management staff and develop plans to be used by field staff to improve work processes.Your Responsibilities:
Supervise assigned driver’s license teams, so they function as an effective and efficient unit.
Respond to written or telephone inquiries from the public, state agencies, legislators and law enforcement agencies regarding driver’s license laws, rules, policies and procedures.
Participate in the planning and documentation in the use of advanced technology, equipment and human resources.
Conduct informal settlement hearings with persons whose driver’s license/registration has been suspended, revoked, canceled or denied.
Coordinate training and continuing education for the service center team and oversee the implementation of new laws, policies, procedures and improved customer service methods.
Complete complaint investigations. Review proper procedures with staff to alleviate problem areas and create a customized development plan when necessary.
Review customer satisfaction feedback. Use results to address operational improvements and identify professional development opportunities.
Make presentations to outside groups such as driver education classes, civic and/or service organizations and other agencies to promote the Department’s programs.
Respond to interview requests from the media regarding issues that pertain to driver’s licensing. Review and report all media requests made in the area.
Maintain relationships with local city, county and state offices regarding service activities.
Assist in the procurement and maintenance of station facilities so that employees are assured of a safe place to work, and the public is appropriately served.
Plan and conduct area meetings/training sessions with supervisors and staff. Assist with training and development conducted on a statewide basis.
Review/monitor work schedules and hours of service provided to the public and direct work accordingly for the service center team.
Requirements:
Must possess and maintain a valid, unrestricted, except for corrective lenses, driver’s license (minimum of an operator’s license).
After hire, must obtain and maintain required AAMVA certifications.
After hire, must attend a Motorcycle Rider Education Safety Course.
After hire, must attend department training sessions, as required.
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45. What we offer YOU:
Competitive pay and benefits package including health, dental, flexible spending, and life insurance
Insurance benefits start first of the month following 30 days of employment. 2024 health and dental insurance premiums can be found here (https://das.iowa.gov/media/3577/download?inline=) .
Opportunities for professional growth and development.
Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
Optional 401A plan with employer contributions.
Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !You have the freedom to flourish in Iowa – Apply today!If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: [email protected] accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited four-year college or university, and experience equal to four years of full-time work in customer service as a team leader or manager.
A total of eight years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes three years of full-time work as a Driver & Identification Service Center Associate, two years of full-time work as a Driver & Identification Service Center Specialist, or one year as a Driver & Identification Service Center Consultant.
Current, continuous experience in the state executive branch that includes one year of full-time work in a supervisory position within the Department of Transportation’s Motor Vehicle Division.
For additional information, please click on this link to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/classandpay/JobClassDescriptions/Supervisor2-06304.pdf) (Download PDF reader) (https://get.adobe.com/reader/)
Vacancy caducado!